Find out how to maximize your BGAN performance and control your usage costs.
Take care of any concerns that may arise before you leave. Set up and test your unit prior to your departure.
In addition to the User Guide included with your system, our technical support gurus are available 24/7. We can assist you with your BGAN terminal set up, software installation, use of the product and we'll answer any other questions or problems you may have. Call us at 1 888-511-3403 or 239-598-2241
To Maximize BGAN Performance
When using your BGAN terminal, you must have an open view of the sky, with no obstructions such as tall buildings, trees or mountains between the antenna and satellite. Clouds, fog, rain, snow, wind and smoke will not negatively impact reception and call quality.
Please remember when you use BGAN service, you pay for all data that is sent and received from your laptop in 50KB increments. So, you could be billed for 50KB when you only use 10KB. Don't log in repeatedly to send individual emails. A better option would be to save your emails as drafts then log on to send them all at once. In some cases, you may be paying for activity you are unaware of. Below are some tips to help reduce unnecessary data transfers and manage your satellite usage costs.
- Disable any automatic updates
so you don't pay for non-essential information like Windows system updates, antivirus updates and more.
- Do not leave web pages open
while you are working in other applications or while your laptop is unattended. If they refresh at timed intervals, you're paying for it.
- Minimize use of streaming media*
or even better, disable multimedia options in your web browser. Video, music and voice applications use significant data.
- Use client-based email instead of webmail. Using webmail like Hotmail, Gmail or Yahoo can be 10 to 20 times more expensive than Outlook, Eudora or Entourage.
- Enable WEPKEY for Wi-Fi networks.
Some terminals, such as the Hughes HNS 9201 and the Thrane & Thrane 700 have Wi-Fi enabled by default with no security. Other people may use and rack up charges on your satellite network so disable the Wi-Fi feature if this concerns you. Refer to the user guide for details about security encryption standards.
- Minimize sending and downloading large files. This includes photos and graphics.