International Satellite Services mission is to exceed customer expectations by providing the most efficient and cost effective mobile satellite communications solution(s) for the purpose of connecting people around the globe. It is tremendously rewarding when clients choose to take time to write a letter about how our commitment to our mission has made a positive impact on them and helped connect them to others around the world.
"Thank you and all the folks at International Satellite Services for your excellent service and support that you have faithfully given my husband and me through the years we've been with you. I can't say enough about it that's how wonderful it is to do business with you. You have always done everything possible to expedite our requests. We have a very antiquated satellite phone and you still treat us as if we were your best customer. You make us feel so very special and we want to express our deepest gratitude to all of you."
-Marilyn & Steve Pomeroy
"On a recent boating trip to a remote location in the Caribbean, we desperately needed to reach the owner of our company to inform him that a meeting scheduled for the next day had been cancelled. His cell phone didn't have signal and he wasn't answering his radio. If we did not reach him, he was going to waste a lot of time and money trying to get back to shore for this meeting. The staff at ISSI worked after hours on a Friday to add more minutes to his Iridium phone , which we had accidently let expire . The sales agent even called me to follow up and make sure I had reached my boss. It worked, and we were able to reach him in time. ISS customer service goes above and beyond the call of duty, and we appreciate it. Thank you for all your help!"
"Our company SOS International has multiple contracts throughout the Middle-East. Recently we had a challenge that dictated we find a vendor who could provide and service our needs in Iraq. International Satellite Services, Inc. responded to the challenge and provided the technical and engineering expertise required to meet the challenges of communicating in an environment that had no communications infrastructure. Because of their service, rapid response and access to tailored solutions we will continue to call upon ISS for our satellite communications needs."
"Thanks again for finding and getting this second order of Thuraya phones and base units so quickly. The attached has been submitted for immediate payment. I am pleased to announce that after 15 days of back and forth with DHL, the original order is near it's destination! I've got the code for shipping DHL to Sudan (an embargoed nation) from now on! Your support, conscientiousness and unsolicited assistance were greatly appreciated during this debacle."
-Wendy Arkel, International